TRAINING AND DEVELOPMENT

The desire to have a highly trained workforce has to be a key objective for any successful business. This starts when people receive a good introduction to the business on their first day. They then need to be trained to do the job and re-trained as the job develops. They need to be kept aware of what is happening in the business so they can use judgement and initiative to do their job most effectively. They may need to acquire new skills that require off-job training. As people move to more senior roles they will need to acquire a whole range of managerial skills. You also need to ensure that there is comprehensive health and safety training in your business.

Together we can:

• recognise the levels of skills and competence you require in your business, what you have and where there are gaps.
• develop a skills and competence framework for your business.
• put together a training and development plan for your business.
• ensure all your people have a personal training & development plan.
• ensure you have comprehensive health and safety training in place and that you comply with the law.
• carry out comprehensive and relevant induction training.
• train your people in generic skills such as customer service, IT literacy, team working and knowledge of your business and the markets it operates in.
• train your people in computing skills.
• develop your managers as they move through their career and enable them to acquire the new levels of competence they need.
• have comprehensive training and development records in place especially in areas require by law such as health and safety training.

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